REGLEMENT INTERIEUR

 

These house rules are displayed at the reception of the "Le Petit Nice Passedat" hotel (hereinafter "the Hotel") and can be consulted, free of charge and at any time, on the hotel's website at the following URL: passedat.fr, as well as prior to the online confirmation of the customer's booking.

The customer thus accepts and undertakes to comply with these rules, the provisions of which apply both to themselves and to any occupant acting on their behalf. In the event of a breach of these rules by the customer (or their companions), the Hotel reserves the right to claim damages for the harm suffered, whether material (damage to rooms and/or interior and exterior common areas of the Hotel, complaints and claims from other customers) or reputational, online and offline (damage to the prestige image).

Article 1: Conditions of Reception of the Customer

Any booking at the Hotel is personal and may under no circumstances be transferred to a third party, whether free of charge or for a fee. Thus, upon arrival at the Hotel, any person who has booked a stay must present at reception their valid proof of identity and that of their companions (passport or national identity card). Failing this, the hotelier may refuse to rent them a room and/or cancel the booking made.

The Hotel reserves the right to cancel the booking made or not to receive or serve customers who are:

minors, unaccompanied by a legal representative; in a state of intoxication and/or whose attire is indecent and/or scruffy; behaving contrary to good morals and public order; behaving disrespectfully, violently and/or aggressively towards the Hotel's staff.

Article 2: Occupancy of the Rooms – Arrival / Departure

Rooms are rented for the number of people indicated at the time of booking according to the following categories:

To ensure the Hotel's safety rules (in particular those relating to fire risk), the customer must therefore not:

rent a room for a number of people greater than that provided for each room type; bring into the Hotel, in particular through concealed access points (garage access, staff access, emergency doors, etc.) and into their room, one or more third parties unknown to the Hotel, unless prior authorisation is given by the latter.

Upon arrival, the customer: may not require to occupy the room before 4 p.m., unless prior written agreement is given by the Hotel; receives the keys and access badges to the room(s) and to the Hotel that are personally assigned to them.

Upon departure, the customer: must take care not to forget their belongings and personal effects in the room; must not take away any object (of any kind) belonging to the Hotel, unless they notify the Hotel beforehand or return it if they notice a mistake, under penalty of having to pay its price; must ensure that the room door is properly closed after leaving it; must return their room key and access badge to the Hotel reception, under penalty of having the sum of EUR 200 deducted from the security deposit.

Before the return of the room key and access badge to the Hotel reception, the Hotel staff will check whether the rented room is left in a suitable condition. If this is not the case, the Hotel will require a cleaning fee of EUR 100.

The Hotel staff will simultaneously check whether the bedding and mattress base have not been damaged. If this is the case, the Hotel will require reimbursement of the damage with a minimum fixed fee of EUR 1,500 for restoration and for the inability to re-let the rooms concerned.

Article 3: Luggage Storage and Personal Belongings

Upon arrival and before departure, the customer may entrust their luggage to the Hotel reception.

Any luggage left in a room without renewal of the rental after noon will be removed from the room and placed in luggage storage. It may be collected by its owner at the Hotel reception.

Luggage located in the common areas of the Hotel is under the sole responsibility of its owner.

A safe is made available to the customer in each room. The customer is advised to place their personal valuables in it.

The Hotel accepts no responsibility for the loss, theft or damage of personal belongings and luggage that have not been entrusted directly to reception.

Article 4: Keys & Access Badges

During their stay, the customer must:

take care to use their key to ensure that their room door is properly closed before leaving it or going to bed; refrain from entrusting their keys and access badges to a third party unknown to the Hotel; immediately report to the Hotel reception any loss or disappearance of their keys and/or access badges. An identity check will automatically be requested in the event of renewal of keys and/or access badges.

Article 5: Children

Children are under the sole responsibility of their parents. It is forbidden to leave them unsupervised in the rooms. Generally, the customer must pay for all material damage, whether intentional or unintentional, caused directly to the Hotel by children during their stay.

Article 6: Letters and Parcels

The Hotel staff are under no circumstances responsible for letters and parcels sent to customers staying at the Hotel. The customer must ensure that they collect them directly, where applicable.

Article 7: Nuisances During the Stay at the Hotel

Decent behaviour, marked by restraint and discretion, is required within the Hotel in order to respect the serenity of the premises and of the customers.

Out of respect for the peace, rest and sleep of other customers, each customer and/or their companions must take care not to slam doors or make noise, particularly between 10 p.m. and 8 a.m.

Generally, it is strictly forbidden:

to behave in a way that may cause any type of harm to the Hotel's customers, the Hotel's staff and/or the Hotel's reputation; to bring into the rooms and into all the common areas of the Hotel any illicit and/or dangerous objects or substances, any type of object or toy resembling a firearm, or any type of object or toy that may disturb the tranquillity of other customers (e.g. loudhailers, horns, portable amplifiers, musical instruments, etc.); to run, ride (skates, scooters, etc.) or shout in the Hotel, day or night; [to exceed] 25 decibels at night (between 7 p.m. and 8 a.m.) and 30 decibels during the day; to hang laundry from the Hotel windows; to throw any object or waste from the Hotel windows.

The Hotel may, if it deems it appropriate, remove any alcoholic beverage from the room minibar and/or stop serving alcohol to a customer, in particular in the event of proven intoxication or advanced drunkenness of the customer in the Hotel's public spaces or in the event of nuisances.

A hotel room is a place of rest; all trade is strictly forbidden there, by its occupant or their companions.

Sexual relations are strictly forbidden in the common areas and the Wellness area of the Hotel. In the event of a breach of this regulation, the Hotel reserves the right to charge customers for any excess and possible damage to the rooms and/or common areas (interior and exterior) of the Hotel.

Article 8: Safety

8.1 Tobacco and electronic cigarettes

For safety reasons and out of respect for everyone, it is strictly and formally forbidden to smoke tobacco in the rooms and common areas of the Hotel. In accordance with Decree No. 2006-1386 of 15 November 2006 setting the conditions for the application of the ban on smoking in places assigned to collective use, smoking tobacco in the Hotel exposes the customer to a fine provided for third-class offences (EUR 450 fine) or to legal proceedings. The Hotel reserves the right to call in the police in the event of non-compliance with any prohibition.

Vaping electronic cigarettes is prohibited in the interior common areas, subject to authorisation from the Hotel.

8.2 Fire alarm

Any inadvertent triggering of the fire alarm due to non-compliance with this provision will be charged at EUR 150 for the costs of restoring the fire safety system to service.

8.3 Food and laundry

In the rooms, for safety reasons, it is forbidden:

to store food for cooking, or to use gas or electrical appliances intended to cook or reheat food or drinks (e.g. camping stoves, hotplates, etc.); to take meals or to BRING drinks or food not provided by the Hotel (except still or sparkling water); to do laundry.

The equipment made available to the customer in the room must be used in accordance with its intended purpose.

Customers who do not comply with these conditions will be charged EUR 75 per breach.

8.4 Video surveillance

For safety reasons, the common areas of the Hotel are monitored by a recording video surveillance system.

Only the cases provided for by law authorise the release of the images.

Article 9: Defrauding an Innkeeper

Defrauding an innkeeper is the act, by a person who knows they are absolutely unable to pay or who is determined not to pay, of: ordering and being served drinks or food in a hotel-restaurant, and/or having one or more rooms allocated to them and effectively occupying them in a hotel establishment, where the occupancy has not exceeded ten days.

Defrauding an innkeeper is punishable by 6 months' imprisonment and a fine of EUR 75,000 (Article 313-5 of the Penal Code), in addition to the payment of damages claimed by the hotelier.

The Hotel will report any act of defrauding of which it may be a victim.

Article 10: Parking

The Hotel has a private outdoor car park that is offered to customers. For safety reasons, this car park is monitored by a video surveillance system. Persons with reduced mobility have priority for the use of this car park. The Hotel accepts no responsibility for the theft or damage of a customer's vehicle parked within the car park if caused by the customer's carelessness or negligence. Apart from any carelessness or negligence of the customer, compensation for the theft or damage of the customer's vehicle parked within the car park will be capped at 100 times the price of the rental per day.

Article 11: Wi-Fi Internet Access

The Hotel offers customers Wi-Fi access with a "standard" connection speed (connection speed of 8 to 10 Mb/s) allowing them to connect free of charge to the Internet network within the common areas and/or the rooms.

The customer undertakes to ensure that the IT resources made available to them are in no way used for the purposes of reproduction, representation, making available or communication to the public of works or objects protected by copyright, or by a related right such as texts, photographic images, audiovisual musical works, software and video games, without the authorisation of the rights holders provided for in Books I and II of the Intellectual Property Code where such authorisation is required.

The customer is required to comply with the Hotel's security policy, including the rules for using the security measures implemented in order to prevent the illicit use of IT resources, and to refrain from any act undermining the effectiveness of these measures.

The customer will, at their own expense, indemnify the Hotel against any action and/or claim from a third party invoking the infringement of an intellectual property right, and will bear all associated costs and damages.

In any event, the Hotel's liability cannot be engaged by the customer if malfunctions of the Wi-Fi services within the common areas or the rooms are caused by a case of Force Majeure or by unexpected interventions by the Internet service provider on the Internet network.

The use of Wi-Fi is free of charge for customers.

Article 12: Swimming Pool

The swimming pool is open every day from 8 a.m. to 8 p.m. and is only accessible to Hotel customers.

For safety reasons, the swimming pool is enclosed but is not supervised by a lifeguard or a Hotel employee. Children under 15 may therefore only use it under the supervision of their parents.

Customers undertake to adopt responsible behaviour in and around the swimming pool (no excessive alcohol consumption at the poolside, exposure during hours of intense heat, supervision of children, etc.).

For hygiene reasons, it is subject to regular monitoring and cleaning, in accordance with the regulations. Wearing a swimsuit is mandatory.

The Hotel accepts no responsibility for damage suffered by the customer through their own actions in and around the swimming pool.

Article 13: "Wellness" Area

The Wellness Area is open from 8 a.m. to 8 p.m. It gives access to a hammam, a Japanese bath and a gym. It is only accessible to Hotel customers subject to prior booking at reception.

For safety reasons:

the use of the hammam and the Japanese bath is strongly discouraged for customers who suffer from respiratory, circulatory, cardiac or allergic problems, or asthma; children under 15 may not access this area.

For hygiene reasons, it is subject to regular monitoring and cleaning, in accordance with the regulations.

Article 14: Animals

We are pleased to welcome dogs up to 7 kg, provided that they are kept on a leash in all the common areas of the establishment.

A supplement of EUR 70 per day and per animal will be charged.

Only guide dogs for the blind or assistance dogs are accepted free of charge.

It is forbidden to leave one's animal unsupervised, whether in the common areas or in the room.

Article 15: Sanctions

Any behaviour contrary to the principles of safety and/or hygiene, to good morals and/or public order may lead the Hotel to immediately expel the customer and all persons sharing their stay, without their being able to claim a refund of all or part of their stay. It may also refuse them any future booking in all its establishments belonging to the same company.

Article R212-1 of the Consumer Code prohibits clauses that do not appear in the written document that the customer accepts, or that are set out in another document to which express reference is not made at the time of conclusion of the contract and of which the customer was not aware before its conclusion.

Article L311-10 of the Tourism Code and Articles 1952 to 1954 of the Civil Code, as well as the settled case law of the Court of Cassation, consider that the hotelier cannot be totally exonerated in the event of theft of objects not placed in the safe. However, the customer's liability may nevertheless be engaged if a fault of the customer is demonstrated: door left improperly closed or valuables deliberately not placed in the safe.